Loot.com Survey Reveals that Over 25 Percent of Online Shoppers Unhappy with Service
(ContentDesk via ContentDesk Direct) June 29, 2006 -- A survey of over 7,000 online shoppers conducted by Loot.com, the online classified site , shows that over a quarter have been dissatisfied with an online purchase theyve made in the previous six months. The growth of the web as a retail forum has been explosive in recent years but customer dissatisfaction has increased in line with this growth, fuelling discussion about retailers efforts to address the customer experience with their online offerings. This most recent survey backs finding in a recent report by the European Consumer Centre (ECC) identifying that complaints about internet sales had increased by 74% in 2005. The Loot survey identifies traditional faults with the retail sector such as late or non-delivery of items and faulty or damaged goods, but the absence of customer experience and, specifically, having a clear course of redress when shopping online appears to be a larger and more crucial fault. Many online shoppers polled in the survey cite the difficulty in identifying a channel for communicating with the retailer on receipt of unsatisfactory products as the number one issue of complaint with online retailers.
The anticipated hassle involved in returning a product led to customers not bothering to seek redress at all.
Loot.com, whose format ensures that local vendors and buyers meet and can have a direct course of redress, feature thousands of classified ads for products and services as wide ranging as property and electrical goods. The face-to-face contact and interaction that is missing from most online retailers is inherent within the Loot.com business model, offering customers a direct channel for communication with the vendor and bypassing the traditional issues with online retail identified in the survey.The surveys identify a failing on the part of online retailers to reciprocate the customer experience that is a fundamental feature of offline retailing. The absence of direct communication between the user and the retailer that characterises online shopping obscures the point of contact on the part of the user making redress in the case of dissatisfaction unclear. A spokesperson for Loot.com said the prominence of the internet as a medium for retail has led to a decrease in the personal contact when shopping online.
Unfortunately this can be a real problem when something goes wrong with the sale. The web can be used to buy and sell all sorts of items, whilst also maintaining a degree of personalisation and interaction with the customer. Loots business model shows that - and our customers generally feel more comfortable in dealing directly with a vendor as they feel that they have a direct contact for the transaction process. Author:Michael HannaAbout MichaelMichael is a keen writer, and internet marketer living in Scotland:Contact details:Phone: 0131 561 2251Michael's Website: Belfast Taxis.
Paul Abbott Named Vice President of Marketing at AtTask
Orem, UT (ContentDesk) April 5, 2006 -- AtTask, Inc., a leading provider of project management software, today announced that Paul Abbott has joined the company as its first vice president of marketing. Abbott, a 10 year product management and marketing veteran, has been selected to manage all aspects of the companys worldwide product, corporate, field and partner marketing activities. AtTasks Web-based project management software, @task, allows organizations to manage projects, tasks, resources, documents and issues across the organization (www.attask.com).Most recently, Abbott served as a product manager at MyFamily.com, the leading provider of genealogy records on the Web. During his time at MyFamily.com, Abbott helped doubled annual sales of the companys MyFamily People Finder product within six months. He also integrated People Finder data collection into Ancestry.com, and within the first week, it became...
Paul Abbott Named Vice President of Marketing at AtTask
Online degree > Paul Abbott Named Vice President of Marketing at AtTask
Links for Learning, Online Learning and Tutoring Education Now Open
(ContentDesk) October 8, 2005 -- Links for Learning, www.links-for-learning.com, has compiled actual teachers with their B.A. and M.A. and requested their efforts in gaining quality education online for students; students located anywhere, at any time, in any place now can be granted affordable access to a higher learning styles. The No Child Left Behind Law has left a void in the educational learning of some students. This is because Teachers are now catering to tests instead of the developmental levels of their students.
Students are in need of finding quality education that is affordable and easily accessed which can be done through Online Tutoring and Instant Homework Help. The Links for Learning Company has established Online Tutoring, both group and private sessions, for students grades K-12th in Reading, Writing, and Math. Students will have access to their own personal tutor...
Links for Learning, Online Learning and Tutoring Education Now Open
Online degree > Links for Learning, Online Learning and Tutoring Education Now Open
Links for Learning, Online Learning and Tutoring Education Now Open
(ContentDesk) October 8, 2005 -- Links for Learning, www.links-for-learning.com, has compiled actual teachers with their B.A. and M.A. and requested their efforts in gaining quality education online for students; students located anywhere, at any time, in any place now can be granted affordable access to a higher learning styles. The No Child Left Behind Law has left a void in the educational learning of some students. This is because Teachers are now catering to tests instead of the developmental levels of their students.
Students are in need of finding quality education that is affordable and easily accessed which can be done through Online Tutoring and Instant Homework Help. The Links for Learning Company has established Online Tutoring, both group and private sessions, for students grades K-12th in Reading, Writing, and Math. Students will have access to their own personal tutor...
Links for Learning, Online Learning and Tutoring Education Now Open
Online degree > Links for Learning, Online Learning and Tutoring Education Now Open
Free Open-Source OLAP Server "Palo" Launches Successfully – Technical Preview II Available Now
Freiburg, Germany (ContentDesk) February 15, 2006 -- Jedox announces the immediate availability of the Technical Preview II of Palo, a multi-dimensional OLAP data server for Microsoft Excel, PHP, .NET and Java. Palo is available as a free download under www.palo.net. Since the launch of Technical Preview in October 2005, more than 5000 users have downloaded the pre-release of this Open Source MOLAP database. A range of third party OLAP products based on Palo will be launched during CeBIT 2006.Tensegrity software, based in Cologne, will offer an object based Java interface, together with the Palo integration into Eclipse (www.jpalo.com). Also on the CeBIT, Cubeware (www.cubeware.de) will present the Palo integration for their OLAP based analysis and connectivity products Cubeware Cockpit and Cubeware Importer.
This means that...
Free Open-Source OLAP Server "Palo" Launches Successfully – Technical Preview II Available Now
Online degree > Free Open-Source OLAP Server "Palo" Launches Successfully – Technical Preview II Available Now